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Terms & Conditions

Import & Duties

If your delivery address is outside the United Kingdom you may be subject to import duties and taxes which are charged when the shipment reaches your country, any additional charges for customs clearance must be paid by you, the customer. Please note that customs policies vary from country to country and we advise our customers to contact their local customs office for further information. You may also be responsible for import duties to your local authority. All actions of individual customs authorities are out of our control, the purchaser is responsible and we accept no liability for their actions.

Returns

TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging with the contents in the condition they were delivered, with your name, address and telephone number or a copy of your invoice.
We will issue a refund for the price you paid for the goods less shipping charges, a 3% card transaction fee and a 5% restocking charge within 30 days of us receiving the goods.
The customer is responsible for the goods until they reach us, if you fail to take care of the goods TFH Gazebos reserve the right to refuse return or refund.

Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund.

If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery.

Faulty or Missing Items

Any faulty items delivered or missing items must be reported to us by calling 01277 350523 within 48 hrs of receiving the goods, items will be refunded, replaced or sent for repair at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer. Items remain the responsiblity of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported. No refund will be given if the items are returned damaged in transit due to poor packaging.

In the highly unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons as we are committed to providing you with a first class service.

We reserve the right to recover the cost of collections for goods returned.

We offer a one year manufacturers warranty on defective parts.


Delivery Method

When your delivery arrives please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'.
All deliveries must be signed for. If the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery.
All parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer.
All parcels we send are tracked by our parcel service

Payments

We accept major credit cards/debit cards VISA, American Express, Mastercard and Switch/Maestro. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any non delivery delay.
We also accept postal orders and cheques. We will not dispatch goods payed for by cheque until the cheque has cleared. more info.....
Company Details:
TFH Management Ltd
Registered in England & Wales
Company No. 06743138
Registered Office:
2nd FLOOR CHANTRY HOUSE 8-10
HIGH STREET
BILLERICAY
ESSEX
CM12 9BQ