Terms & ConditionsImport & Duties
If your delivery address is outside the United Kingdom you may be subject to import duties and taxes which are charged when the shipment reaches your country, any additional charges for customs clearance must be paid by you, the customer. Please note that customs policies vary from country to country and we advise our customers to contact their local customs office for further information. You may also be responsible for import duties to your local authority. All actions of individual customs authorities are out of our control, the purchaser is responsible and we accept no liability for their actions.
TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging with the contents in the condition they were delivered, with your name, address and telephone number or a copy of your invoice.
We will issue a refund for the price you paid for the goods less shipping charges, a 3% card transaction fee and a 5% restocking charge within 30 days of us receiving the goods.
The customer is responsible for the goods until they reach us, if you fail to take care of the goods TFH Gazebos reserve the right to refuse return or refund.
Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund.
If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery.
If we are to send a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the fault which must be reported within 7 days of receipt of delivery.
Used goods cannot be returned without good reason and we reserve the right to repair or replace any goods proven faulty.
Manufacturing defect fault claims are required by email or post with photographic evidence. This provides us the details to make a decision to either repair or replace the goods. Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer service will also have expired
Refunds will be issued within 30 days from receipt of goods
Faulty, Missing or Wrong Items
If an item is delivered wrong, faulty, or there is a missing item, then this must be reported to us by email or calling 01277 350523 within 48 hrs of receiving the goods, items will be refunded, replaced or sent for repair at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer. Items remain the responsiblity of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported. No refund will be given if the items are returned damaged in transit due to poor packaging.
In the highly unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons as we are committed to providing you with a first class service.
We reserve the right to recover the cost of collections for goods returned.
We offer a one year manufacturers warranty on defective parts.
When your delivery arrives please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'.
All deliveries must be signed for. If the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery.
All parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer.
All parcels we send are tracked by our parcel service
Next day delivery is not a guaranteed service although 99.9% of the time our parcels arrive with our customers the next working day.
We accept major credit cards/debit cards VISA, American Express, Mastercard and Switch/Maestro. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any non delivery delay.
We also accept postal orders and cheques. We will not dispatch goods payed for by cheque until the cheque has cleared. more info.....
- All orders are payable in full before delivery.
- All special offers and promotional offers are subject to stock availability.
All of our gazebos are high quality but they must be used correctly and sensibly, please remember they are temporary, portable and not permanent structures, they are only pop up gazebos. Our warranty does not cover improper use and all gazebos will not be covered under the warranty if left up overnight, used in adverse weather conditions or left unattended. Although our gazebos are suitable for all of the previously mentioned, the UK weather is very unpredictable and we cannot offer repair or replacement under the warranty if damage occurs in any of these situations or similar.
Our gazebos are also not covered under the warranty if damage has been caused when erecting or dismantling the gazebo.